If you received an automatic email refusing your first loopbaancheque order and now you receive again the same automatic email refusing your second loopbaancheque, you simply have to send the following template email in Dutch (English translation available to the right) to email@example.com:
Email subject: Tweede Loopbaancheque
Ik heb een vergelijkbare e-mail ontvangen bij de aanvraag van mijn eerste loopbaancheque. Toen heb ik aangetoond dat ik wel aanspraak maak en hebben jullie mij de eerste loopbaancheque toegekend. Zouden jullie a.u.b. de situatie kunnen nakijken in jullie systeem en me de betalingsgegevens doorsturen zodat ik de tweede loopbaancheque voor nog 4 uur loopbaanbegeleiding zo snel mogelijk kan bekomen?
Ik hoop van jullie de betalingsgegevens te ontvangen om verder te kunnen.
Met vriendelijke groeten
Klantnummer: ____________ [taken from the first loopbaancheque]
Email subject: Second Loopbaancheque
I had already received a similar email when I ordered my first loopbaancheque. At that time, I had demonstrated my eligibility to you and you granted me the first loopbaancheque. Could you please verify this situation in your system and provide me with the payment details so I can have the second loopbaancheque for an additional 4 hours of career coaching as soon as possible?
Looking forward to receiving the payment details from you to proceed,
Client number: ____________ [taken from the first loopbaancheque]
Within a couple of days, you should receive a reply requesting you to pay €40 (VAT included) for the last 4 hours of the career coaching. Please note that it’s possible that the email ends up in the Spam folder, so please check it. The e-mail is sent by Edenred (firstname.lastname@example.org). Once the payment is made, and you receive the second loopbaancheque please upload it here.
Should you run into any unexpected situation, please do not hesitate to contact us and we will do our best to assist you via email@example.com or 02/808.72.71.
OrientaEuro bvba/sprl is a social enterprise based in Belgium, dedicated to providing high-quality personalised solutions for lifelong professional and personal well-being: training, consultancy, career guidance for students, career coaching for adults, entrepreneurs coaching and retirement coaching.
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Our quality management system is certified by the Belgian Quality Association.
We are mandated by the Flemish Government as a certified career center accepting the loopbaancheques.
We are a service provider in the framework of KMO-Portefeuille allowing small and medium enterprises to benefit from governmental subsidies for our training activities.