Scaling Up Excellence – Robert I. Sutton
In “Scaling Up Excellence”, bestselling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organisation’s success: scaling up farther, faster, and more effectively as a program or an organisation creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organisations with ever better work practices.
Drawing on inside accounts and case studies and academic research from a wealth of industries – including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare — Sutton and Rao identify the key scaling challenges that confront every organisation. They tackle the difficult trade-offs that organisations must make between “Buddhism” versus “Catholicism” — whether to encourage individualised approaches tailored to local needs or to replicate the same practices and customs as an organisation or program expands. They reveal how the best leaders and teams develop, spread, and instil the right mindsets in their people — rather than ruining or watering down the very things that have fuelled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organisation, as well as show how to eliminate destructive beliefs and behaviours that will hold them back.
Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge. It is destined to become the standard bearer in the field.
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